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Happy November.
To support you in being F.I.R.S.T. (Future-Ready. Innovative. Relevant. Strategic. Trusted.), here's 1 tip and 1 quote.
1. The F.I.R.S.T. Tip
Uncertainty is an inherent part of life; whether due to changes in customer expectations or market realities, which result in re-organization, layoffs, mergers, acquisitions, and /or the introduction of new processes. During these periods of uncertainty, the way leaders communicate will significantly influence how their team members think, feel and behave.
Here are 4 powerful and pragmatic strategies to communicate effectively during times of uncertainty.
1. Communicate Regularly and Simply
Communication should be Periodic, Regular, Simple, and clearly lays out what the team might expect and how to respond to different situations.
Regular updates ease anxiety, negate rumours and maintain a sense of stability and trust.
2. Frame your message positively
Framing your messages in a positive way is inspiring and lifts the spirit of the recipients. Focus on the “Do’s” instead of the “Don’ts” when conveying your message.
3. Honesty
Be candid about the situation. Differentiate between what is known and what isn’t. Avoid speculating and downplaying issues.
4. Be Human
During uncertainty, leaders who demonstrate empathy, share their own feelings and acknowledge the team’s emotions and fears, are seen as more authentic and inspire trust.
Remember that actions speak as loudly as words, especially in times of uncertainty. Ensure congruence in your words and actions.
Tip: "In times of uncertainty, communicate not just with your words but with your actions, for actions are the currency of trust." - Unknown
2.The F.I.R.S.T. Quote
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