SK-II is a premium skincare breand owned by Procter & Gamble (P&G). P&G engaged Influence Solutions to transform their SK-II global business unit, which is headquartered in Singapore.
KEY FOCUS AREAS:
P&G's aim was to elevate the impact of the global SK-II training team, so they could deliver a consistent training experience for the beauty consultants and managers, across Asia Pacific. They wanted to empower their training talents with the essential skills to inspire their staff to elevate customer experience, productivity and revenues. The approach needed to be locally specific, yet globally aligned. We worked with their teams across Singapore, Malaysia, Indonesia, Thailand, Hongkong, Taiwan, China, Korea, Japan and Australia to:
- Bolster the leadership skills and managerial competence of SK-II training managers and teams.
- Equip the training managers with key influencing, facilitation, presentation and networking skills so they can deliver inspiring and impactful experiences in the local countries.
- Ensure consistent and effective training delivery across all markets, across Asia Pacific, aligned globally.
SOLUTION AND RESULTS ACHIEVED:
Influence Solutions delivered a highly customised 2-year transformation journey. This carefully curated program was based on proprietay Influence Solutions' Signature solutions, specifically Influential Leadership, Influential Facilitation, Influential Presentailn Skills, Influence 247-Win People Over, Influential Networking and Breakthrough Thinking.
This solution was delivered in English, Mandarin (Traditional & Simplified), Korean and Japanese to the complete SK-II training team across Asia-Pacific.
The willingness to apply what they had learnt was high, with over 90% giving the learning journey the top rating of being highly positive. Participants feedback was that the training was actionable and they could apply what they had learnt almost immediately.